How I can help with CX
Productised engagements with clear scope, deliverables, each on its own dedicated page — from boardroom strategy to the contact-centre floor, joined by a single measurement spine.
CX Strategy & Vision
A board-ready experience strategy tied to commercial targets — not a wish-list of NPS aspirations.
Return-on-Experience Model
Link NPS, CSAT and effort to churn, ARPU and cost-to-serve so every CX investment has a P&L case.
Customer Journey Redesign
Map, prioritise and rebuild the journeys that drive the most value leakage and the most frustration.
Care & Complaint Transformation
Root-cause analytics plus AI-assisted resolution. One programme: complaints 45K → 13K/month.
Customer Experience Index
A single, trackable index leadership can govern — the region's first, on one of my programmes.
Voice of Customer & Insight
Close the loop between what customers say, what they do, and what it costs you.
The $80M Enterprise CX Programme
I built an AI-powered CX ROI Model that linked NPS to churn, ARPU and customer lifetime value, then launched the region's first Customer Experience Index. It reframed experience from a soft metric into a board-level P&L conversation — approved in a single meeting.
Turn experience into a number your board respects
Tell me where customers are leaking and I'll show you what it's costing — and the fastest way to fix it.