Shoaib Feroz is an AI strategy & delivery consultant in Dubai — from board-ready roadmap to production systems the CFO can verify.
Built on 15 years of customer-growth leadership — telecom, finance, healthcare and staffing. USD 1B+ in client-signed commercial impact.
My AI work stands on fifteen years of customer-growth leadership. Each discipline has its own dedicated practice — explore the one you need.
GenAI, Agentic AI, AI Co-Pilots and governance — from roadmap to production.
Journey, care and complaint transformation with a Return-on-Experience model.
Base growth, churn, ARPU and Next-Best-Offer across the customer lifecycle.
Data platforms, governance, digital maturity and martech that scale.
Four areas of AI work — from advisory and fractional leadership to enablement, build and scale. Explore the one that fits where you are.
Strategy, assessment and advisory that connect AI to a number your board cares about — from a free first session to a board-ready roadmap.
Senior AI ownership without the full-time hire — I run your roadmap, governance and adoption as a fractional Chief AI Officer.
Turn AI awareness into capability and habit — practical training for teams and councils, plus the adoption work that makes it stick.
From production build to ongoing optimisation and governance — the delivery and run engine that makes AI deliver, and keep delivering.
15 years at the intersection of business strategy, customer growth and AI delivery. I started in telecom engineering, moved into management consulting, and built a career leading CX, CVM, digital and AI transformation programmes across the GCC, US and Central Asia.
Most transformation projects fail not because the technology does not work, but because nobody connected it to the business problem, got people to adopt it, or measured whether it delivered value. That is what I do — across AI, CX, CVM and digital.
I have deployed production Agentic AI, GenAI and AI Co-Pilots. I have also built predictive models by hand, written SQL, designed executive dashboards, run 50+ workshops, and built a CVM team from scratch.
The best AI strategy is 3 pages and a working system. The best AI consultant is the one who tells you when you do not need AI.
— My operating principle after 50+ engagements
Shoaib delivered what three previous consultants could not — a working AI system with measurable ROI within 90 days. His ability to connect AI to business outcomes is rare.
The AI readiness assessment was the most actionable document our board has ever reviewed. No fluff. Clear priorities. We approved the programme in one meeting.
We hired Shoaib as a fractional AI leader. Within 3 months he had a roadmap, governance framework, and two use cases in production. We extended to a 12-month engagement.
Every number signed off by the client. Not projected. Not estimated.
Deployed GenAI and Agentic AI workflows for automated financial transaction processing. Integrated Oracle NetSuite ERP with Siebel CRM.
Multi-agent architecture with validation, coding, payer rules, and escalation agents operating autonomously with human-in-the-loop.
LLM + RAG architecture grounded in 15,000+ resolution articles. Agents resolved queries in seconds with 90% accuracy.
AI-powered CX ROI Model linking NPS to churn, ARPU, and customer lifetime value. Translated CX from cost centre to P&L line item.
Predictive fraud models for SIM box fraud, subscription fraud, and internal revenue leakage. Real-time detection.
GCC first omnichannel Next Best Offer platform. Right offer, right customer, right channel, right time.
Persona-based candidate matching with API integrations to major job platforms. Automated screening.
Embedded with client teams. Complaints 45,000 to 13,000/month. Resolution time 3 days to 15 minutes.
AI-based CX ROI model linking NPS to churn, ARPU and cost-to-serve. Launched the region's first Customer Experience Index. TM Forum Catalyst Award winner.
Contextual marketing, Next Best Offer and win-back across the prepaid and postpaid lifecycle. Customer 360, loyalty scoring and persona models.
National-vision-aligned digital maturity model and engagement indices. Unified data platform consolidating fragmented sources into a governed environment.
Persona-based 5G growth strategy and go-to-market execution with data-driven targeting and lifecycle campaigns.
Most companies waste 6 months figuring out the wrong things. A 30-minute conversation can save you that. Free. No pitch. You leave with your top AI opportunity identified.
Eight capabilities spanning AI, customer experience, customer value management and digital transformation — from strategy through production.
Defining where AI creates measurable value, prioritising use cases, building business cases that get board approval, and designing roadmaps that lead to production.
GenAI, Agentic AI, AI Co-Pilots, predictive analytics from concept through production. I stay until the numbers move.
Built the AI-powered CX ROI Model linking NPS to churn, ARPU and cost-to-serve. Reduced complaints 50%, resolution time from 3 days to 15 minutes. TM Forum Catalyst Award winner.
Prepaid/postpaid base management, churn, ARPU and CLV. Customer 360, segmentation, NBO/NBE engines, real-time marketing. USD 200M+/year incremental revenue. 49.2% response uplift.
Enterprise governance, responsible AI frameworks, data governance, and structured change management. AI adoption 12% to 33%.
Digital maturity models, data platform unification and governance. Consolidated 14 systems; 90% CAPEX savings; analytics TTM 3 months to 2 weeks; digital adoption 12% to 33%.
$150M/year pipeline. $80M programme closed. USD 6M in personal wins. Won against Ericsson, Nokia and Amdocs on strength of the business case.
Built CVM team from scratch in Oman. USD 1.1M in 4 months. Led data science teams across 6 countries. The work outlasts the engagement.
30-minute conversation to understand your challenge. I tell you honestly whether AI, CX or CVM is the right lever and where to start.
2-week diagnostic: current operations audit, top 5 opportunities ranked by ROI, data readiness gap analysis, 90-day action plan.
Strategy through production. I direct the build, manage vendors, track adoption, and stay until the numbers move.
Every engagement ends with signed-off business impact. Not projected. Not estimated. Real numbers the CFO can verify.
I am open to the right engagement — advisory, fractional leadership, or a full-time role driving growth, CX and AI transformation at scale.
AI, CX, CVM and digital strategy, use-case workshops, governance frameworks, and C-suite advisory.
Step into the role part-time — Fractional CAIO, CX, CVM/Growth or CDO, accountable for the outcome.
Executive briefings, AI champions programmes, and mandate compliance reporting.
Customer experience transformation, base growth, churn and ARPU optimisation, and digital maturity.
Head of AI, Director of Digital Transformation, or similar long-term leadership roles.
Lessons from 15 years of turning AI ambition into production results.
The UAE mandated 50% of government operations on Agentic AI within 2 years. Dubai extended it to the entire private sector. Here is what it means and where to start.
80-page AI strategies that ship nothing. Here is the format that got $80M programmes approved by boards in one meeting.
What Agentic AI actually looks like in production: a multi-agent system processing real healthcare claims autonomously.
A full-time Chief AI Officer costs $400K-$600K. A fractional leader costs $96K-$180K/year. Cost is not the only difference.
Every AI pitch leads with accuracy. Nobody cares. Here is the formula that gets CFOs to approve budgets.
Everyone talks about building AI. Nobody talks about getting people to use it. The 4-step approach that tripled adoption.
Whether you are exploring AI for the first time, need a second opinion on your strategy, or are looking for someone to lead the transformation. No pitch, no pressure.