Services

Every way I can help

Twenty-four productised consulting services and four fractional executive roles, across AI, customer experience, customer value management and digital transformation. Each one ends in something you can use.

AI Strategy & Delivery

From board-ready strategy to production Agentic AI, GenAI and governance.

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AI Readiness Assessment AI Strategy & Roadmap Executive AI Advisory AI Governance Framework Agentic AI Executive Briefing AI Governance-as-a-Service AI Optimisation & Scaling Accelerated Mandate Catch-Up Mandate Compliance Reporting Expert-on-Demand for Consulting Firms AI Use Case Discovery Workshop AI Champions Programme

Customer Experience

Journey, care and complaint transformation on a Return-on-Experience spine.

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CX Strategy & Vision Return-on-Experience Model Customer Journey Redesign Care & Complaint Transformation Customer Experience Index Voice of Customer & Insight

Customer Value Management

Segmentation, churn, ARPU and Next-Best-Offer across the lifecycle.

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Customer 360 & Segmentation Churn Prediction & Retention ARPU & CLV Optimisation Next-Best-Offer Engines Contextual & Lifecycle Marketing CVM Operating Model & Team

Digital & Data Transformation

Maturity, data-platform consolidation, governance and martech that scale.

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Digital Maturity Assessment Data Platform Consolidation Data Governance Framework Martech & Engagement Stack Cloud & Architecture Direction Operating Model & Governance

Fractional Leadership

Step into the role, not just the project

When you need senior ownership rather than a one-off deliverable — part-time, flexible, accountable for the outcome.

Fractional Chief AI Officer

Own the AI roadmap, governance and adoption — ~60% the cost of a full-time CAIO.

Fractional CX Leader

Senior CX ownership tied to churn, ARPU and cost-to-serve.

Fractional CVM / Growth Leader

Base-growth leadership — segmentation, churn, ARPU and NBO.

Fractional Chief Digital Officer

Digital maturity, data consolidation, governance and operating model.

Not sure which one you need?

Tell me the problem and I’ll point you to the right engagement — or tell you honestly if it isn’t one of mine.

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